Why choose PSI?
Since 1984, PSI’s award winning team has been providing our clients with what they have come to take for granted: professional, accurate, reliable service. And that’s the way it should be.
With our staff’s dedication to delivering the highest level of customer service and responsiveness, you have the comfort of knowing that your customers will be treated with the same respect and professionalism as you would expect from your own employees.
In today’s global marketplace, it is more important than ever to communicate in your customer’s native language. That’s why we staff agents fluent in English, Spanish and French Canadian. And, via our translation partner, we can conference in translators fluent in almost any language in the world.
We are a 100% U.S.-based contact center.
The Best Recommendation
Our customers not only continue to utilize PSI year after year, but they transfer additional programs to us based upon our results-oriented track record.
Personalized Email Responses
We take care to personalize responses so that your customers don't get the same wording across multiple inquiries; and do it within 24 hours.
We've helped a number of customers address their rapid business expansion while retaining the high level of customer service that their customers expect
We take pride in continually looking for process changes that can help you realize on-going cost reductions.
Blended Call Center
We provide both inbound and outbound call services.
We retain staff longer than the industry average; this allows your callers to be assisted by experienced professionals familiar with your business.
PSI provided call center support for Taco Bell's promotion introducing their new breakfast menu.
In March, PSI started providing Tier 1 inbound call services to customers of Trane and American Standard to address their consumer relations questions / issues.
PrizeLogic has selected PSI to provide call center services to notify promotion program winners and capture promotion-specific information.
In April, 2014, PSI will activate its new IVR system which provides natural speech recognition and SMS capabilities.
We don’t believe in “cookie cutter” solutions. Every customer has some level of unique needs/requirements. That’s why, over the years, we’ve developed our own proprietary contact center application that can be quickly and cost-effectively customized to your specific requirements. And, that proprietary application captures/reports the program metrics that you need to effectively manage your business.
To learn more, visit our Contact Us page and schedule a 30-minute conference call with one of our business “solution” experts. Let’s explore how PSI might be able to help you.
PSI had expert product knowledge of the garage door industry and was key to our successful product launch of Car2U. We could not have succeeded without them. The expertise of the CSR's at PSI is why they are number one.
PSI has developed a great model for efficiently targeting and soliciting new dealers. The cost per interested dealer is very reasonable and our close rate for these new dealer leads has been terrific. PSI manages the whole process, provides instant updates and we just close the leads.I just wanted to convey my personal appreciation for your team's efforts over the last months. Rolling this type of technology out for this type of customer was a tremendous feat and not something to be taken on by the faint of heart. In spite of the many fast-paced changes and tremendous incoming volume, everyone maintained the highest level of professionalism and mental agility to overcome some truly bizarre and, at times, unreasonable support requests. You made my team's and my life much easier. As the front line troops, you are the true heroes of this program. You have ALL garnered my deepest level of respect and admiration.